RETURNS and Online purchases

RETURNS

If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 30 business days of the receipt of the product. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product.

If the item is returned for any reason the return may be subject to up to a 15% restocking fee based on evaluation.

Please note that we do not permit the return of the following products:
   1. Special orders and products that are custom configured to your specifications.
   2. Products sold “as is” or “used” or that have been installed or used after receipt.
   3. Firearms, once transferred to buyer.
   4. Ammunition of any variety. 

NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. 

The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.

AMMUNITION PURCHASES

All Firearm and Ammunition Sales are Final.
If your state has additional laws for purchasing ammunition online it is your responsibility to insure that all local and state laws are being followed accurately. You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped by ground shipping. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations. *All ammunition sales will comply with local and state laws and will not be shipped to any restricted areas.*

ORDER FULFILLMENT

All orders are shipped promptly from our warehouse or in-store inventory within 3 – 10 business days** using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx. **Pending availability of the item/s.

Any Order that is awaiting order confirmation (missing information such as FFL or address confirmation) and we do not receive a email or phone response after 30 days of attempted contact, the order may be canceled and the items returned to available inventory.

ONLINE PRICE & DESCRIPTION ERRORS

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item’s description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer’s credit card or we will refund the money.

If an item’s description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that Texas Gun Experience will be the final arbiter of discrepancies in the online catalog.